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Up in the air: How Airlines can Improve Performance by Engaging Their Employees [Audiobook] download free by Greg J. Bamber

Up in the air: How Airlines can Improve Performance by Engaging Their Employees Audiobook download free by Greg J. Bamber
  • Listen audiobook: Up in the air: How Airlines can Improve Performance by Engaging Their Employees
  • Author: Greg J. Bamber
  • Release date: 2009/9/1
  • Publisher: CORNELL UNIVERSITY PRESS
  • Language: English
  • Genre or Collection: Transportation
  • ISBN: 9780801447471
  • Rating: 9.87 of 10
  • Votes: 816
  • Review by: Samson Lytle
  • Review rating: 8.02 of 10
  • Review Date: 2018/9/19
  • Duration: 3H0M47S in 256 kbps (48 MB)
  • Date of creation of the audiobook: 2018-08-04
  • You can listen to this audiobook in formats: WMA, FLAC, OGG, MP3, MPEG4, WAV (compression RAR, TAR.7Z, TAR, ZIP, LZMA, ACE)
  • Total pages original book: 240
  • Includes a PDF summary of 26 pages
  • Duration of the summary (audio): 20M18S (5.2 MB)
  • Description or summary of the audiobook: 'And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience.'-New York Times, December 22, 2007When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis?Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.
  • Other categories, genre or collection: Service Industries, Transport Industries, Employment & Unemployment, Labour Economics, Aircraft, Airports, Distributive Industries
  • Download servers: Dropbox, ownCloud, FileServe, Mediafire, BitShare, 4Shared, Torrent, AnonFile.com, FileRio. Compressed in RAR, TAR.7Z, TAR, ZIP, LZMA, ACE
  • Format: Hardback
  • Approximate value: 35.60 USD
  • Dimensions: 152x229x22.86mm
  • Weight: 510g
  • Printed by: ILR Press
  • Published in: New York, United States

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Categories: Transportation, 2009, English
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Languages
German English Not Available Spanish French
Authors
J. H. Haynes Ian Sixsmith Aa Publishing James Kavanagh Brooklands Books Ltd Brian Long John Christopher
Genres
Travel and Holiday Guides Transportation
Years
2006 2001 1987 2015 1997 2011 2019 2005 1990
Publishers
SUMMERSDALE PUBLISHERS VINTAGE THE COLLINS PRESS SHIPS IN FOCUS PUBLICATIONS DK EYEWITNESS TRAVEL BROOKLANDS BOOKS LTD VELOCE PUBLISHING LTD